Sihui Fuji's Quality Management Philosophy And Logical Thinking

After graduating from Tokyo University in Japan, Mr. Liu Tianming, the founder and chairman of the company, has been in the PCB industry for 25 years. He has fully understood the way of thinking of Japanese customers, carefully studied the high standard requirements of customers for product quality, and practically implemented them into the improvement of production. The company adheres to the principle of no correction, no rework and one-time correction, and focuses on the investigation of root causes.

When something goes wrong, we focus on investigating the cause of the problem, rather than looking for the person to blame. And there is no favoritism based on position or relationship.

We carry out central value management, strictly follow the concept that quality is designed and manufactured, fully consider the difficulties in processing from the beginning of product input, and make planning in advance. The management personnel with many years of production experience shall be transferred from the site to form the board review department, and the difficulties of the products shall be solved one by one in advance from the incoming customer specifications.

The inspection department only makes a YES or NO judgment on whether the product meets the customer's standards. It is the gatekeeper of the customer, and its performance evaluation comes from the customer's feedback.

In order to quickly respond to customer feedback, our company has set up a high-standard customer service window with the maximum power to mobilize all resources to serve customers at any time, and reply to the preliminary investigation report within 24 hours after accessing customer complaints.

In order to establish a deeper level of communication and cooperation with customers, the company sent the best technical personnel to accompany the sales staff to visit customers, solve PCB problems face to face, and participate from the beginning of customer design to reduce costs for customers in PCB.

We emphasizes treating people with heart and doing things with heart. Being attentive to others is service. Each salesperson is equipped with more than two customer service personnel, so that distinguished customers have exclusive customer service personnel, regardless of the size of the order. In addition, JAL flight attendants were invited to teach service etiquette to make visitors feel at home. Work hard is a product, continue to provide stable high-quality products, respond quickly to customer needs and feedback, comply with the delivery date, and contact in advance.

Work hard is a product. We continue to provide stable high-quality products, respond quickly to customer needs and feedback, comply with the delivery date, and contact in advance.When customers find problems, what we need to do is to face ourselves, analyze our own reasons, solve problems for customers as soon as possible, so that customers have no worries.